Terms and Conditions | Royal Green Wellness Resort

1. Terms and Conditions
1.1. By accessing, browsing and using the Royal Green Wellness Resort | Luxury Comfort website (https://royalgreenwellnessresort.com), the “Royal Green” mobile or tablet application available, or any feature or other platform relating thereto (collectively the “Website”) and/or making a purchase through the Website, you agree to be bound by the present terms and conditions and the services on offer are set out in this document (the “Terms and Conditions”) .
1.2. These Terms and Conditions constitute a legally binding agreement between RG Hospitality Ltd, a private company limited by shares, incorporated under the laws of Mauritius, having company number C180181 (hereinafter referred to as “we”, “our”, “Company” or “us”) and the individual, company, business organisation or other legal entity (hereinafter referred to as “you”, “your”, “he”, “she”, “User” or “Customer”) who is using the Website and/or making the online order, including also all online orders made for one, two or more people; these terms are applicable for all the people in your group.
1.3. You are acknowledging to have read, understood, and agree to the Terms and Conditions by accessing, browsing, and using the Website and/or making a purchase through us.
1.4. We reserve the right to amend these Terms and Conditions at any time by posting a new version thereof on the Company’s website: https://royalgreenwellnessresort.com, after receipt of the express agreement in writing by a director of the Company
1.5. Your continued use of the Website constitutes your acceptance of any changes to the Terms and Conditions and any changes will supersede all previous Terms and Conditions. Unless specified therein, all changes to the Terms and Conditions will apply to all Users, including those registered before the date the amendments take effect.
1.6. We may terminate this agreement with you under these Terms and Conditions at any time by notifying you in writing (including by email) and/or, if you are already a registered User, by cancelling your account and your access to your account.

2. Our Platform
2.1. Through the Website, the Company provides an online platform through which you may browse different types of temporary accommodations, including but not limited to serviced apartments, bed and breakfasts and rooms available for rent (the “Accommodations”) at the luxury apartment complex project known as “Royal Green” situated at Reduit Triangle, Moka, Mauritius (the “Project”) and request to make reservation with regard to the Accommodations and/or its relevant amenities, namely the wellness centre, restaurants, and club house (the “Amenities”).
2.2. You may browse the different products and services provided by the Amenities (the “Services”) and/or reserve the Accommodations, and/or order any of the Services available on the Website (the “Booking”).
2.3. Such Booking shall constitute an offer to book an Amenity or Service at the price listed at the relevant time for such Booking on the Website, in accordance with such terms and conditions as set out on the Website, which shall become a binding contract upon acceptance by the Company, by e-mail confirmation to you.
2.4. The Company reserves the right to reject your Booking in accordance with these Terms and Conditions.

3. In order to make a Booking on the Website, you will need to create an account. You undertake to verify the accuracy, correctness and genuineness of all details and information provided on the Website, and to ensure that such details and information are up-to-date, failing which you may at any time be denied or stopped access to the Website.

4. Mobile application
4.1. This section sets out the additional terms and conditions governing your use on your mobile phone, smartphone or other mobile device, of our application called “Royal Green” (the “Application”), which shall be subject to all relevant rules and policies .
4.2. From time to time we may automatically update the Application to improve performance, enhance functionality, reflect changes to the operating system or address security issues. You may also be asked from time to time to update the Application for these reasons (the “Updates”).
4.3. If you choose not to install such Updates or if you opt out of automatic updates you may not be able to continue using the Application.
4.4. By using the Application you agree to us collecting and using technical information about the devices on which you use the Application and related software, hardware and peripherals to improve our services.

5. Applicable laws
5.1. This Agreement is constructed in accordance with and governed by the laws of Mauritius. Any dispute, controversy, claim or litigation related to the commercial relationship existing between the Company and the User is submitted to the sole competence of the Mauritian jurisdictions.

6. Intellectual Property Rights
6.1. Unless otherwise indicated, the Website contains copyrighted material, trademarks, and other proprietary information, including, but not limited to text, software, graphics, designs, compilation, video, music, and sound, links, photos, audio, data, code or other materials or arrangement of materials that you can view on, access or otherwise interact with through the Website (the “Content”).
6.2. The Contents of the Website are protected under applicable copyrights, trademarks, registered trademarks, and other proprietary (including but not limited to intellectual property) rights.
6.3. The Content provided on the Website is for your information and personal use. The copying, redistribution, use, modification, distribution, transmission or publication of any such Content in whole or in part, by you for commercial gain is strictly prohibited unless authorised in writing by the Company.
6.4. Your use and access to the Website does not grant youany ownership rights to any Content. You will be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights, or any other harm resulting from such a submission in relation to the Content. Nothing on the Website should be copied or used for commercial gain without the written consent of the Company.
6.5. Unless otherwise indicated, the Contentis subject to the copyright and trademark rights of the Company. Consequently, the Contents on this website may not be copied, reproduced, modified, posted, transmitted, distributed, in whole, or in part in any form whatsoever, without the prior written consent of the Company. All rights reserved.

7. Complaints
7.1. In the unlikely event that you have any reason to complain or in case you experience any problems with the Website, Accommodation and/or Services, this must be brought to the attention of customer service team +230 5250 9226 immediately so that action can be taken to remedy the problem. Some problems may not be resolved on the spot, or you may wish to escalate the issue; in this case, you may write to us at info@royalgreen.mu and we shall aim to resolve the matter within 48 hours.
7.2. Please provide the following information to the customer service team when notifying us of any complaint:
(i) Booking number, your contact details and the email address you used on the Website to make your Booking;
(ii) a summary of the issue at hand, including how you would like us to help you; and
(iii) any supporting documents (bank statements, receipts, emails, photos, etc.)

8. Bookings
8.1. All Bookings are subject to availability. We advise you to order as early as possible to avoid waiting for your order.
8.2. Any disability, limitation, food allergy, or any other request which requires special attention should be reported at the time of order on the Website.
8.3. Once you have made a Booking on the Website, you will receive a confirmation email; it is, therefore, imperative that you provide us with a valid email address. If you do not receive a confirmation email within 15 minutes of placing the order, you should contact us at [●]
8.4. Our order confirmation e-mail is proof of a valid purchase and will contain relevant information about the order and particulars of the Booking services concerned. Please read and check carefully all the information contained in your order confirmation e-mail to ensure that it conforms to your order placed.
8.5. If there are any discrepancies to the details, we request that you inform us immediately by email, phone or by contacting our Customer Service department.

9. Prices
9.1. Please refer to the description for the price of each specific Accommodation and/or Services. All prices are listed in Mauritian Rupees at the applicable rate at the time of your Booking.
9.2. When you make a Booking, you agree to pay the cost for Booking of the Accommodation and/or Services, including any charges and taxes that may be applicable.
9.3. The price of your Booking for and any Accommodation and/or Services you purchase, do not include insurance, unless expressly stated to include insurance.
9.4. Our prices may vary constantly and additional charges (for example: payment fees, local taxes, transport transfers, etc.) may be applicable. The currency conversion available on the Website is for informational purposes only and must not be relied upon as being accurate. The actual currency rates may differ and your payment service provider may charge a different conversion fee and currency rate.
9.5. You will incur additional charges at the Accommodations for any services or products that you use and consume during your stay (for example: drinks and food) that are not included in your Booking price or as may be expressly provided for in your Booking conditions.

10. Products, Content and Specifications
10.1. The photos, illustrations and other promotional material used for the description of the product/package are only indicative in nature and have the purpose of exemplifying products of the same type of package. We cannot guarantee that all photos advertised and used on our website illustrate the exact meals, offerings, and packages offered by us. The only purpose of these photos is to give the customers a better idea of the product/package. The descriptions and illustrations on any of our content and our website are given as approximate representations only but in good faith. It is important to note that the scheduled times for the products/packages may change without notice. We aim to be accurate on the details shown on its website and in its offers but we make no commitment about the accuracy, reliability, or timeliness of the material or about the results you will obtain from using our website and material.
10.2. Additionally, all features, content, specifications, products, and prices of products and services described or depicted on this website are subject to change at any time without notice. Certain weights, measures, and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services on this website at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, and international laws in regard to the possession, use, and sale of any item purchased from this website. By placing an order, you represent that the products ordered will be used only in a lawful manner.

11. Limitations of Liability
11.1. The Company (together with its officers, directors, employees, representatives, shareholders, affiliates) to the extent permitted by law, does not assume any responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this website or your downloading of any materials, from this Website.
11.2. In no event will the Company, any affiliate or subsidiary of the Company nor any of their respective officers, directors, employees, shareholders, affiliates, nominees, agents, trustees, successors, préposés, assigns, retail partners nor any party involved in the creation, production or transmission of this web site be liable to any party for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this website, any websites linked to this website, or the materials, information or services contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. The foregoing limitations of liability do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.
11.3. In the event of any problem with this website or any content, you agree that your sole remedy is to cease using this website. In the event of any problem with the products or services that you have purchased on or through this website, you agree that your remedy, if any, is from the supplier of such services or to seek a refund for such product or services in accordance with the returns and refunds policies posted on this website.
11.4. The Website may include inaccuracies, mistakes or typographical errors. The Company does not warrant that the Content will be uninterrupted or error-free.

12. Delivery Limitations
12.1. When a Booking is made on the Website in relation to Services, where appropriate it will be delivered to an address designated by the User as long as that delivery address is compliant with the delivery restrictions contained on this Website.
12.2. To ensure a timely delivery, the User shall provide the correct address, mobile number and any specific information required on the Website.
12.3. The Company shall deliver the items ordered on the Website within the delivery period as provided in the Booking details.
12.4. The User understands that delivery will be made only at locations within the Mauritian territory.
12.5. All purchases from this Website are made pursuant to a delivery contract. As a result, the risk of loss and title for items purchased from this Website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.
12.6. In the event that you become unavailable to receive the ordered items, you shall immediately notify the customer service team on +230 5250 9226 and provide an alternative time frame. Please note that any change in delivery options/time frames may result in additional charges being paid by you.

13. Your Account
13.1. You are responsible for maintaining the confidentiality of your account and password information, and you agree to accept responsibility for all activities that occur under your account and password. The Company and the Website reserves the right to refuse service, terminate accounts remove or edit content or cancel Bookings.
13.2. By placing an order, you warrant that you are over 18 years of age and not otherwise under any other legal impediment, and that you are providing the Company with accurate, truthful information and that you have the authority to place the order.
13.3. You are responsible for your account. You will be responsible for the use of the Website by you, anyone using your password and login details (whether with or without your permission) and anyone you allow to have access to your account.
13.4. You will not use your account nor the Website for any illegal or unauthorised purpose.
13.5. You may not use the Website to make any false, fraudulent or speculative Bookings.

14. Privacy Policy
Any personal information that you post or otherwise provide in connection with use of the Website will be used in accordance with the Company’s privacy policy (the “Privacy Policy”). Click here to view our Privacy Policy. By using the Website, you agree to be bound by the terms of our Privacy Policy, which is incorporated in these Terms and Conditions.

15. Third Party Content and Website
15.1. The Website may contain links, websites, application, photos, videos, graphics, texts, pictures, software or other content from an item origination from third parties (“Third Party Content”).
15.2. These Third Part Content are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).
15.3. You will need to make your own independent judgement about whether to use any such Third Party Content, including whether to buy any products or services offered by them.
15.4. Should you decide to leave the Website and access any Third Party Content, you will do so at your own risk and the Third Party Content is not governed by these Terms and Conditions. You should then read the applicable terms and conditions of each Third Party Content.
15.5. You agree hold us harmless from any loss or damage sustained by you in any way from any Third Party Content.

16. Payments
16.1. The payment for any Bookings through the Website may be made by debit card, credit card, Pop Payment System and internet banking
16.2. Cash payments may also be accepted at our Royal Green, Triangle, Reduit, Mauritius.
16.3. The Company may be required to share any User’s data with banks and other authorised persons for the purpose of processing online payment transactions.

17. Exchange and Refund Policy
17.1. We offer a no-refund policy on all goods and services sold.
17.2. Goods and services sold may not be exchanged or returned.
17.3. Should any Accommodations or Services in relation to a Booking become unavailable, the Company will immediately inform the User by email or telephone and a full refund will be issued by the Company to the User or an alternative may be offered. The said refund will be made to the User’s credit card or via a bank transfer.

18. Electronic Communications
When you visit this website and/or send an email to us, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures, and other communications that we sent you electronically satisfy any legal requirement that such communications be in writing.

19. Exclusions of Warranties
The Company makes no representative or warranty regarding the good working order or condition of this website, its suitability for use, or that its use will be uninterrupted or error-free. All information or material provided on this website to you access and without warranties of any kind, expressed or implied, including without limitation, warranties or conditions of merchantability, fitness, quality, durability or suitability for any particular purpose, or non-infringement.

20. No Partnership
Nothing in these Terms and Conditions is intended to or shall be deemed to establish any partnership or joint venture between the Company and each User.

21. No waiver
Failure to exercise or any delay in exercising any right or remedy provided under the Terms and Conditions or the law shall be constitute a waiver of that or any right or remedy nor shall preclude nor restrict further exercise of that or any other rights or remedies.

22. Assignment
22.1. We may transfer our rights and obligations under these Terms and Conditions to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the agreement.
22.2. You may only transfer your rights or your obligations under these Terms and Conditions to another person if we agree in writing.